Samsung 7.1CH Blu-ray Home Theater System is a very bad choice for consumers

Samsung 7.1CH Blu-ray Home Theater System is a very bad choice for consumers

I purchased the Samsung 7.1CH Blu-ray Home Theater System about 8 months ago for just over $800. I remember the sales clerk at the Tiger Direct store urging me to purchase a two year warranty for about $129. It made me think, why do companies sell their products but refuse to stand by them? It's almost as if the company is taking out an insurance policy against the reliability of the product they are selling. Tiger Direct and Samsung were in it together to make money.

I told him no. I said that if my brand new Samsung Home Theater System didn't work, I'd never buy another Samsung again and I would chalk off the expense to experience. Fool me once shame on you. Fool me twice, shame on me.

Of course, the system crashed this week after I was forced to "install" a new software upgrade to the system's memory. The system sound started to make noises and the movie I had rented from Red Box was freezing in the Samsung System. But, even before it started to fail there were problems.

First, the system disk drive door doesn't automatically open. It only opens after you turn the system on and off, which is a real hassle. The door won't open when you touch the open door button on top of the DVD player, as it is supposed to do. For some reason, turning it on and off is the only way to make the door open.

Secondly, the sound started to have problems. I correctly installed all of the speakers and it still made crackling sounds occasionally. Now, occasionally may not sound bad to some people but when you are engaged in a great movie, and I always am, a crackling sound in the movie can disrupt the experience totally.

Finally, the DVD's started to fail. Not immediately at the start of films, but deep into the film, once you have been hooked. Is there anything worse than watching a 2 hour movie and having something go wrong at 95 minutes into it? No.

But, apparently that is the Samsung promise of lack of quality. They promise to sell you a piece of garbage that not only will disappoint you, but will not even do what it promises to do. But, if you want to buy an insurance policy on it, you can get a new one.

Sorry Samsung, I'd rather throw your trashy unreliable system in the trash and go out and buy something else. Another brand. I'll take my chances with someone who cares enough about their products they don't try to force you to buy a "warranty" insurance policy "just in case" something goes wrong.

Maybe you should hire some technicians who know what they are doing, Samsung, and spare the rest of America your unreliable garbage.

- RAY HANANIA