(UPDATED: DEC. 11, 2011. Click here to read lastest news on this software scam.)
Whenever you see a commercial on TV claiming unbelievable things, it is unbelievable. Yet, in the interests of helping people, I decided to go online and try out MaxMySpeed.com, the CyberDefender software that sells for $19 and change.
The commercial says you can get a free scan, and it is free, of course. But like all sleazy sales people, there is always a catch. I like companies that are honest and direct and don't have those false loss leaders and misleading promises that are incomplete. The MaxMySpeed.com CyberDefender promise is misleading.
When you go to their web site, right away they throw the sleazy sales pitch at you. An audio program automatically runs with a video of a salesman on the bottom right side of the screen.
That should have been a sign right away. You put audio that starts automatically on the site, that means there is trouble a brewing. You have to put your mouse over the video image to display the controls to "pause" it. You can't turn it off.
When you run their "free" scan of your system, it takes a long time. And it will come back and report hundreds of registry errors that they claim are slowing your system down. Registry errors do not necessarily slow your system down. Most major ones can be fixed using your virus software. I use Norton and run a registry fix often. But Norton identified 42 major problems. MaxMySpeed.com identified 942, alleged registry errors. And that sounded like a lot.
Once they identify the errors, you can click "Fix" and the software then takes you to a credit card page where you have to purchase the software upfront.
A good software company would let you runt he scan for free and not pay to prove that they do what they promise. Not MaxMySpeed.com CyberDefender. You have to trust them and buy their software.
So I decided to try it. After all, that's what I do. Buy and sample software and give you a review based on my experience to help you decide if it is worth doing yourself. In this case, you have to pay the $19 to buy the license and then download and then install the software.
When I ordered the software, I discovered that they automatically pad their billing charge. So, when I ordered the $19 software license, it automatically added three more programs to the bill bringing it to nearly $80. I was shocked. I had to delete the choices they made for me. They want to sell you their own virus scan and they want to sell something else.
That something else wouldn't delete from my order and I ended up paying more than $44, including $9 for the CD -- downloading software without buying the CD is a mistake. When your computer crashes, you can't reinstall the software on a new computer and they make you purchase a new license.
I called the company and they promised to credit me something like $19 more. But why did I have to go through that?
In the end, my laptop ran just as fast and slow as it always does. The registry scan didn't do anything. All those testimonials from the happy girl and happy guy voices on the commercials are paid, and don't represent real consumers.
My advice, don't buy it. My advice to the company, stopping scamming people. Be honest. If you promise a free scan give people the free service. Don't play games with people. That's not a good way to do business and be successful. It is a way to make more money. But not a way to build confidence and trust.
-- Ray Hanania
www.RadioChicagoland.com